What is Moscow Mate itinerary service?
It is a travel planning service that helps to drastically improve your experience visiting Moscow. The process includes:
What is inside the itinerary?
Each standard itinerary will provide you with (per day):
Who is the service for?
The service is recommended both for individuals and small groups, as well as for different budgets. I am experienced with working out travel plans for a range of occasions too, such as
Do you provide a visa service?
I do not have sufficient accreditation from Russian government to be able to act as visa support services, so the answer is no. If you want to check out some useful tips for visa application process, they are located in the Blog section of the website. There is also an agency, whose services I have personally used numerous times for business and personal related visitors' visa support. Let me know if you need contacts and I will be happy to share.
Can you do bookings and reservations for me?
Moscow Mate is not a travel agency and therefore does not offer certain services like hotel or flights bookings. But I can certainly help out arranging some parts of your experience, like:
Is the service available only for Moscow?
At the moment Moscow Mate itineraries are available for cities of Moscow as well as Saint Petersburg, since it is the most frequently requested combination. If Saint Petersburg is your only destination, entire itinerary for the northern capital of Russia is certainly possible.
How long does will it take to receive my itinerary?
Standard time for delivery of itinerary from the initial consultation is 3 days. Planning can take longer for more complex trips. If you are really short in time and are looking for some recommendations last minute, send me a message and I will see if I can meet your deadline.
I have existing plans/reservations for my trip. Can you incorporate them in my itinerary?
The answer is simply yes. Just put a note of your plans when booking your consultation, or tell me all about them during our talk.
What is your refund policy?
A deposit for itinerary planning services is payable in advance (25 EUR) upon booking a consultation appointment. It covers our 30-minute consultation and design of 1st day of your itinerary. This fee is non-refundable unless I am unable to deliver the service due to unforeseen circumstances.
How does the pricing work?
The rate for the standard itinerary service including 30 minutes of consultation is 25 EUR. More details on content of each itinerary are outlined in the question above. The standard itinerary is designed for groups up to 4 people for 1st day of travel.
When do I pay?
The payment for service is divided into 2 steps:
A deposit for itinerary planning services is payable in advance (25 EUR) upon booking a consultation appointment. It covers our 30-minute consultation and design of 1st day of your itinerary. Payment can be done online via bank card or Paypal.
The remaining amount for service, if any, after any applicable discounts and deductions is due within 3 working days or before receiving the completed itinerary, whichever event occurs first. Once the itinerary is ready you will get an e-mail with itinerary day 1 as well as invoice and link for online payment of the balance. In case your order included 2 or more days of planning and/or any extra services, the rest will be available to download once the final payment is completed.